Hi all,
Iām really confused about the email configuration, maybe someone can clear up things. Thanks a lot for your help!
I have installed suitecrm on a dedicated machine, but my Email server is a froxlor managed second machine. All email accounts are running fine on other clients. While installing suitecrm, I have setup the āEmail settingsā, now under Admin->Email settings. Here I have given an account:
Now I have installed a group email with automated case creation, and receiving / case creation works fine. But the automated answer is blocked by the outgoing mail server. The group email adress is:
Now, when receiving a new mail, a case is created and an email is sent. In the logfile of the emailserver is this:
Mar 3 15:46:04 froxlor postfix/smtpd[23898]: NOQUEUE: reject: RCPT from unknown[xxx.xxx.xxx.xxx]: 553 5.7.1 <support@mydomain.com>: Sender address rejected: not owned by user notification@mydomain.com; from=<support@mydomain.net> to=<test.customer@live.de> proto=ESMTP helo=<xxx.xxx.xxx.xxx>
It seems that suitecrm tries to send always with the same SMTP-user (in this case notification@mydomain.com) instead of the given one in the group email account (support@mydomain.com)
Same is on replying an email with the group mail account. Sending is not possible, because the user ānotificationā¦ā has no rights to sendā¦
It is right that you have always to send with the same SMTP-user?
Best regards,
Sebastian