Editing "call" module

SuiteCRM Forum - English Language Developer Collaboration
#1

Hello there,

How are you today ?
:slight_smile:

I need to make some ajustement in the call module.

My goals is to register also support team’s calls they got.

So I would like to display :

  • incoming call
  • outcoming call
  • incoming email
  • outcoming email

Does anyone can help me ?

Greeting :slight_smile:

#2

Hi Mickey3d,

Can you please explain in detail?

Thanks.

#3

Hello Prafull Satasiya

Finally, I found myself what I were looking for :slight_smile:

But I have a problem in the relationship between my custom module and the “contact” module.

I would like my support team use my custom module in order to register and kind of customer call.
And, also, I would like each registration to be linked to one contact.

1 contact -> many “custom”
1 custom -> 1 contact

Can you help me out ?
Greeting :slight_smile:

#4

Hello Mickey3d,

I think it would be better if you can create one to many relationship between Contacts(1)->Custom(M) because it will ask related contact when creating new record in custom module and if it is required to link contact then make relate field required.

If one contact has more than one registration then it will display in contacts module’s custom sub panel.

Please let me know if you have any query.

Thanks.