Dynamic DropDown are not working

📦 Install & Upgrade Help
1

Dynamic Dropdown Functionality is not working, I have even tried to reinstall the suite CRM on new web server.

Dynamic Dropdown is behaving like normal dropdown i.e. It shows all the available option irrespective of the parent.

Please help.

2

did you follow this guide https://suitecrm.com/suitecrm/forum/suitecrm-7-0-discussion/8879-dynamic-dropdown#31076 ?

best regards

3

Yes, But still not working.

I am able to see all the drop-down option.

Below are the screenshots of the dropdown configurtion. Ideally Test field should not be visible

4

did you add the Parent DropDown in the dynamic dropdown field? are the prefixes OK? I just tested and is working for me

best regards

5

in the first drop down you should have like this

Item Name: IN
Display Label: India

Item Name: USA
Display Label: USA

In the Dynamic Dropdown field you should add the parent dropdown name of the first created dropdown and the list shoud go like this

Item Name: IN_State_1
Display Name: India State 1

Item Name: USA_State_1
Display Name: USA State 1

take a look at the prefix IN is the same as the list in the parent drop down

best regards

1 Like
6

Yes, I am using the prefix and parent drop down.

I have used this functionality earlier for a different instance of Suite CRM.

I am getting below error in the console, can it be related as dynamic drop works with js.

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check https://xhr.spec.whatwg.org/.

7

ok, if you are saying that this used to work, what did you do that made it stop working? did you upgrade? what version are you running now? and what version was when was working?

I’m testing it with 7.10.11 and it works

best regards

8

Hi mikebeck,

This used to work in a different which I have deployed in my previous job.

When I tried to deploy a few weeks (Version 7.10.11), it didn’t work.

I thought I might have missed something during the installation that might be the reason for this bug, then I reinstalled but facing the same issue.

I haven’t done anything in the new instance except adding new dropdown field(parent) and then dynamic dropdown.

I am getting below bug in both the instance

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check xhr.spec.whatwg.org/.

Not sure what is causing this issue.

Thanks in Advance for helping.

9

That message is safe to ignore, it appear on everybody’s system.

Maybe you can try a few more Repairs from Admin / Repair, not just the QR & R.

10

HI Pgr,

Thanks for the suggestion but I have tried that as well.

Same issue on both the instances running on different web servers.

Not sure what’s wrong.

11

There’s another guide here, done by amariussi:

https://suitecrm.com/suitecrm/forum/suitecrm-7-0-discussion/19487-how-to-create-an-associated-dropdown

see if you can find some helpful detail there…

1 Like
12

Thanks

I was using the dropdown name in the parent dropdown while I have to use the field name.

I was able to recall it from the screenshots shared by amariussi.

Thanks again for your help and suggestions.