Detail View and Create View is not displaying anything, it's just blank.

Hi,

I’m using suitecrm 7.3.1 version.

I’ve taken my suitecrm backup one year ago. today i installed back now i’m not getting any detail view and create view of all modules and In admin studio is also not displaying all are blank only.

when i request details view it showing error i.e “There was an error processing your request, please try again at a later time.”

when i request create to create contact it’s only showing blank screen.

Even admin->studio is also not working.

Please help with it, i’ve modified this crm lot , i want to get it back please help me.

HI,

Sounds like there’s an issue with the fields on the views.

Since you installed the CRM, have you ran any permissions commands?

I would recommend running permissions commands on the instance.

I.e, If you are on a Linux Instance, the following commands would suit:

sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php

And you may also want to set the Owner of the Files/Folders to the user that apache runs under.
For example, this is www-data in ubuntu by default, so the command would be:

sudo chown -R www-data:www-data .

Once you have done this, i’d recommend going to Admin -> Repair -> Quick Repair and Rebuild.
Once this finishes, you will be taken to a sort of “Results” page.

Scroll down and Execute any Changes if you are prompted to.

I would then recommend doing the Repair & rebuild -> Execute procedure until you are no longer prompted to Execute anything.

If you do the above, do you still experience this issue?

Hi John,

After Quick repair & rebuild. everything is blank.

I assume that, when you ran a Quick Repair and Rebuild, You weren’t presented with an option to “Execute” any changes then?

Also, Did you set permissions as advised above?

If you done both, and still have this issue, you might want to take a look at your suitecrm.log file, and your php error log to see if any relevant errors display.
Does anything appear in either of these that might seem related?