Date Filter within Reports causes white screen

SuiteCRM Forum - English Language SuiteCRM General Discussion
#1

Good Afternoon Folks,

   When using a date filter (one that the end user can change) on any report, once the user inputs the date range and selects update,  they are returned a white screen, the suiteCRM menus and side menus are still visible but the portion where the report would be displayed is white. There are no errors logged in the suitecrm log or the php log. I'm not sure where to start with trying to resolve this, any information would be extremely helpful. This happens when using a data filter on any report.

Setup:

Windows Server 2012 R2 Datacenter, 64 Bit
8-cores, 12GB Ram
IIS 8.5
PHP 7.2.7 64bit
WinCache (php_wincache-2.0.0.8-7.2-nts-vc15-x86)
SuiteCRM Version 7.10.7
Sugar Version 6.5.25 (Build 344)
SecuritySuite - Enhanced 3.1.12
DashboardCopyManager 1.6
Dropdown Importer 1.1

#2

Are you sure you have nothing on the PHP log? Do you see other messages (Notices etc) there? A completely blank PHP log would be highly unusual. I just want to check you’re looking in the right place, since on Windows the location seems to vary a lot.

White screens normally correspond to PHP Fatals…

You can also look in your browser’s Developer console to see if there’s something there.

There are a few open issues on GitHub regarding Reports and Dates, have you checked them?

Sorry these are just some loose ideas, I’m trying to work with you to get some clues…