Database failure. Please refer to suitecrm.log for details.

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#1

Upgraded from 7.10.7 to 7.10.9

Displaying a lead we get:

Database failure. Please refer to suitecrm.log for details.

Snippet from Sugarcrm.log:

AND jt1.deleted=0 where ( calls.parent_id = ‘282b2804-a1b0-3df5-d10f-5bb647e599f9’
AND calls.parent_type = ‘Leads’ AND calls.id NOT IN ( SELECT call_id FROM calls_leads ) AND (calls.status != ‘Held’ AND calls.status != ‘Not Held’)) AND calls.deleted=0 ) ORDER BY date_start desc LIMIT 0,11: MySQL error 1054: Unknown column ‘date_start’ in ‘order clause’
e[0me[30me[41mThu Oct 4 17:38:35 2018 [1952][2ae93823-265c-b624-e45c-5448a1eaf563][FATAL] Exception handling in C:\Bitnami\suitecrm\apps\suitecrm\htdocs\include\MVC\Controller\SugarController.php:400
e[0me[30me[41mThu Oct 4 17:38:35 2018 [1952][2ae93823-265c-b624-e45c-5448a1eaf563][FATAL] Exception in Controller: Database failure. Please refer to suitecrm.log for details.

Please help.

Cheers
David Younger

#2

Sorry about this.

This “date_start” error is a known issue, and it is already fixed in GitHub on “hotfix” branch, will be coming out quite soon in 7.10.10 (I can’t promise a set date yet, but… soon).

If you’re in a hurry you can search GitHub for the fix, maybe it’s easy to apply manually.

#3

We are encountering the database failure in 7.10.11. Is there any fix available? We receive this error when trying to assign a ticket to a different user. Thank you.

#4

Yes, this is fixed in the latest versions, can you upgrade?

As always, make sure you have proper backups before upgrading, just for precaution.

#5

Hi @pgr,

I have Suite version 7.10.22. and only recently started to seeing this error on 2 custom modules.
This modules don’t have subpaneldef.php so I created one, but no luck.

I have seen in one of the posts that maybe database version is problem, but I can not change that.
Do you have any other solution?

Best regards,
Filip

#6

SOLVED IT!!

When custom module in work, then this file does not exist but its values are stored in:
custom/Extension/MODULE/Ext/Layoutdef/FILENAME.php

This FILENAME in my case was one connected with calls, so it contained calls in name.

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