Database failure. Error

💬 General Discussion
1

Database failure. Please refer to suitecrm.log for details. while save lead records. Please tell how to fix that error.

Note: We don’t have access cpanel.

2

@Lakshmanan92

Welcome to the community!

Give some more details.

  • When do you see the message?
  • What version of SuiteCRM do you use?
  • Which configuration of your server?
3
  • When do you see the message? - While save leads after edit fields
  • What version of SuiteCRM do you use? - Version 7.11.13
    Sugar Version 6.5.25 (Build 344)
  • Which configuration of your server? - I think cloud
4

Hi,
If you don’t have cpanel, you have only one choice, follow these steps.

  1. create a module loader package for index.php , add these 2 lines in index.php at top

ini_set(‘display_errors’,1);
error_reporting(E_ALL);

  1. These 2 lines will expose errors directly on save action, note down error and fix it.

After fixing error , you can uninstall package installed in step1.

Grab Free Extensions from Outright Store : https://store.outrightcrm.com/free-extension/

5

@Lakshmanan92

For the start do: Admin->Repair->Quick Repair and Rebuild

When did you begin to get the message?

6

Yesderday I have installed module for mailchimp integration. Completed the setup but we didnt check any leads fields value update. Today we just create a new lead, and update a field value and then save. That time that error thrown

7

@Lakshmanan92
To do this twice in a row:

Please write if it don’t help.

8

Hi,

Thanks for the reply.

Please confirm if we will proceed that repair option, whether the existing data and workflows which were created already will affect/delete or not?

Example: We have some leads and custom workflows created by us.

9

Thanks for ur supprt ashish.

10

@Lakshmanan92

This operation is safe for data in systems.

11

Just done. But still that same error thrown. Please help

12

@p.konetskiy,

Any other solution to fix that issue?

13

@Lakshmanan92
OK
Look at the log-file.

  1. Open SuiteCRM in two different browser.
  2. In the first browser open create form for new Lead
  3. In the second browser open page Admin->System Settings->View Log (look at screenshot). Log is opened in new window/tab. Push button MARK POINT
  4. In the first browser push button SAVE for Lead
  5. In the log window/tab of second browser push button REFRESH FROM MARK
  6. You will see errors.