Cron Job Scheduler Not Working - Workflow Help Needed

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1

My suitecrm scheduler is not working to send recurring emails the moment a lead is entered into our system. We would like to set up workflows in order to send the first introductory email, followed by emails triggered after 3 days, or whenever certain actions are taken. Basic workflow stuff :slight_smile:

This is the error I’m getting from the cron jobs:

mount: warning: /var/fake/baltim19/ramdisk/php seems to be mounted read-write.

and this error too:

/usr/local/cpanel/bin/jailshell: line 1: 15936 Bus error php -f cron.php > /dev/null 2>&1

2

This sounds like incorrectly configured cron/cli on your host.

Can you contact your host to find out if there is a configuration issue?

Thanks,

Will.

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3

We had our hosting company fix the cron. We use “JustHost” and they configured it for us. But it’s still not working.

4

Are you able to remote in and determine a resolution for this problem?

5

I am clueless as to what to do here.

6

Is there anything in any logs that you have access to ? sugarcrm.log, apache etc ?

7

ok, so our our hosting company created this command line, and it seems to be triggering the cron.php

/usr/local/bin/php -f /home/baltim19/public_html/unitedcoachways/suitecrm/cron.php

I’m not getting anymore errors on it and he said its successfully triggering the cron. Now in my workflow the scheduler says “last run = never” still.
I don’t get why this is not working?

I have access to the sudo root crontab -e but I am not sure how to edit that properly if that makes any difference.

8

I have determined there is a cron running from cpannel with no errors and a cron running from sudo root with no errors, so what else could be causing this not to run in the workflow scheduler?

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