CRM not working after an upgrade

šŸ“¦ Install & Upgrade Help
1

Hello,

CRM itā€™s not working(white screen) after trying to upgrade from suiteCRM-7.1 to 7.3.2, using this file(SuiteCRM-Upgrade-7.1.x-to-7.3.2) given by suiteCRM, i didnā€™t download anything.
The picture shows the errors that caused this problem.
Help please!

Thanks.

2

Hi,

Iā€™ve recently ran through an upgrade myself from 7.1.x to 7.3.2 using the package on the download page, and it ran without any issue.

I assume you attempted the upgrade with a recent version of the package? (i.e, downloaded it from the site recently)

When upgrading from 7.1.x to 7.3.2, I believe you might be met with a white-ish screen, but the CRM should still be functional. I bleieve this is because thereā€™s now a new theme, (SuiteR), and you will need to set your theme.

You can do this by going into your user profile settings, (Can be done by clicking your name on the top-right of the CRM), go into the ā€œThemesā€ tab, select a theme, and Save.

That should hopefully resolve your issue!

Regarding the Errors youā€™ve posted, it seems like they are largely warnings/notices, which can be hidden as they will have no affect on a deployed SuiteCRM.

You can hide/disable these in a few ways.

You can disable error reporting in your php.ini file.

Or if you enter the line:

ini_set(ā€˜display_errorsā€™,0);

into your SuiteCRMā€™s index.php file, this should have a similar effect.
(This line can be removed at any time, should you wish to show errors again)

If you perform the above, are you still having issue?

3

Hi,

One other thing is, after running the upgrade, Iā€™d recommend re-setting permissions on your instance.

Then, going into Admin -> Repair and running a Quick Repair and Rebuild.

Please execute any changes, if you are prompted to do so.

Then, go to Admin -> Repair and run a ā€œRebuild JS Grouping Filesā€

This should help mitigate anything that might arise from the upgrade.

4

Itā€™s working now, i just panic with all these errors :stuck_out_tongue:

Thanks man!

5

Good to hear!

Thanks for the update!

6

Ok, this is really weird, now i did rebuild JS Grouping Files and then this happend, why is that? is some css not working or something?

7

Hi,

It could be a permissions issue, or a cache issue.

Did you notice this before you ran the Rebuild JS Grouping FIles?

Iā€™d recommend setting permissions again, we normally recommend as follows:

775 access for the folders: cache, custom, modules, themes, data, upload. And also for the file: config_override.php

755 for every other file/folder in the SuiteCRM directory.

We also recommend setting the Owner of the files/folders to the user that your Webservice, (Apache / IIS ) runs under.

So, for example, the default for ubuntu would be www-data

If you set the permissions, Run another Quick Repair and rebuild, then clear your browser cache, (CTRL+F5), do you still see this issue?

8

Ok, it was the cache folder permissions, now itā€™s working, but itā€™s showing me this error on F12 -> console->errors: ReferenceError: SUGAR is not defined.

Is that something important?

Thanks again!

9

That error no longer appears, donā€™t know why.

Thanks for everything John!

10

Hi,

Great!

Glad to help :slight_smile: