CRM errors after module added then removed - need expert help

💬 General Discussion
1

We have a situation. An inexperienced and overzealous team member added and t hen deleted a module, which killed our ability to login to SuiteCRM. The error msg on the login page was

[color=#000088]Fatal error: require_once(): Failed opening required ‘modules/Agenc_Agencies_Contacts/Agenc_Agencies_Contacts.php’ (include_path=’/home/etcmain/public_html/suitecrm_etcmain_com:/home/etcmain/public_html/suitecrm_etcmain_com/include/HTMLPurifier/standalone:/home/etcmain/public_html/suitecrm_etcmain_com/include/…:.:/usr/lib/php:/usr/local/lib/php’) in /home/etcmain/public_html/suitecrm_etcmain_com/include/utils/autoloader.php on line 75
[/color]

I had one of our non-SuiteCRM developers look into and the error changed to this:

[color=#0000bb]Fatal error: Class ‘UserPreference’ not found in /home/etcmain/public_html/suitecrm_etcmain_com/modules/Users/User.php on line 121[/color]

He fiddled with it some more and now we can login but various parts of the program crash.

I think the best way to go about it is to find an experienced CRM developer to help us. How do I go about hiring someone here to help us fix this?

Any feedback will be appreciated.

Andrew

2

Hi,

If the module is “Agenc_Agencies_Contacts” (added and removed)…

On root folder of suitercrm

  1. propage correct permission to all folder/files
  2. open root folder with SublimeText
  3. search in sublime text for “Agenc_Agencies_Contacts” (first files/folder and after for content)
  4. delete all folder with “Agenc_Agencies_Contacts”
  5. in file, delete only reference to Agenc_Agencies_Contacts
  6. login, make a quick/repair rebuild, and other repair script.

Good luck

3

Thank you item, we are gearing up to try these steps.
I will report back with results.

4

Just one apparent error now persists. When user clicks on a Client link anywhere, he gets this

with this text at the bottom:

“If this error persists, please have your administrator disable Ajax for this module”

We are trying to hunt down the cause.

5

Hi,

You must propage correct permission !
Ajax is very strange. You can see with Firebug or another development tools for navigator for see what’s append.
Too Apache Log, Php Log.

If not, you can disable Ajax in admin section/system setting -> Ajax.