When someone sends an email to support@…, a Case is created in our CRM no matter who sent it. We would like it so that only people who are in the CRM are able to create cases.
Our support email is actually something else and we also use it for specific mailers we sign up to, so Cases are created in that instance which of course, we don’t want.
Similarly…when we email from the support@ email to another company with a ticketing system, the two systems start a ping pong match of ticket creations.
How do we circumvent that please?