Creating Cases ONLY for people who have emails in the CRM

When someone sends an email to support@…, a Case is created in our CRM no matter who sent it. We would like it so that only people who are in the CRM are able to create cases.

Our support email is actually something else and we also use it for specific mailers we sign up to, so Cases are created in that instance which of course, we don’t want.

Similarly…when we email from the support@ email to another company with a ticketing system, the two systems start a ping pong match of ticket creations.

How do we circumvent that please?

You need to customize the scheduler pollMonitoredInboxes, defined at modules/Schedulers/_AddJobsHere.php


Thank you @andopes - much appreciated. Will look into this