Create Email Template not working (Version 8.9.1)

💬 General Discussion
1

Hi all,

Noob here trying to create email template in Version 8.9.1. All I get is a blank screen with ‘Create’ at top left corner. Have trawled through help but cannot see a solution. Any recommendations/suggestions?

2

Hello Mark,

whats the setting for the editor in your profile towards the very bottom?
If you switch it to TinyMCE, is it working?

If that won’t help, can you check your log files and the browser console output for messages?

3

Make sure you’ve correct permissions set for files & folders.

Set the required permissions

If you are using the terminal you can do this by running:

find . -type d -not -perm 2755 -exec chmod 2755 {} \;

find . -type f -not -perm 0644 -exec chmod 0644 {} \;

find . ! -user www-data -exec chown www-data:www-data {} \;

chmod +x bin/console

Please have in mind that:

  • The user and group name (in the above example www-data) needs to be replaced by the actual system user and group that your webserver runs under. This varies depending on your operating system. Common web server users are as follows:

    • www-data (Ubuntu Linux/Apache)

    • apache (Linux/Apache)