It happens immediately after install, specifically where it lists out installed modules and the time it took to install (Approx 30 sec each time). As soon as I hit the “Next” button, I immediately receive the 500 Internal Server Error.
Side note: I also tried every combination of turning off error display and logging, including adding & ~E_WARNING - in php. ini. After the initial Warning in the error log, no other events become logged when going to install.php
If your “About” main menu option shows the new version, then don’t worry about it. It’s a known issue (I’m working on it right now) that breaks the final report at the end of the upgrade, but doesn’t cause any other problems that I know of.
The weird thing is it happens with both the latest version and the last version. And just to be clear, it’s on a fresh install.
The other thing I just tried yesterday was to install my host’s version of SugarCRM CE and then I was going to upgrade… I recieved the same error. They said their engineers have had a few reports of that happening and are working on a solution.
I will wait patiently for a fix, I appreciate you helping!! I want to use SuiteCRM so bad. I’ve implemented other CRMs very in depth, and all my research for my current needs points me to SuiteCRM.
That page that is displaying “30 seconds” says installation has completed and lists all the modules installed. It doesn’t redirect to a 505 Error automatically by itself, it happens when I click “Next” after install has completed. It has gone up to 34 and 36 seconds total install time shown on the final install report. Then I click Next, get the 500 Error and the Error Log shows the error in my original post
You can make sure that you are using correct php.ini by creating phpinfo() file that prints out the details about your PHP settings along with the PATH of php.ini file that is being used. Can you share the Screenshot on the Page on which You are getting error?
It would also be good if you can check the Console(press F12 to open the panel) of the Browser for any JS/Network errors too.
Upddate: I looked at the new install log and this is exactly where it’s been hanging every time. Even though the installation page shows completed with a ton of modules loaded, it shows success, there is nothing in the log after this. Any ideas?
2019-11-13 23:07:52…new Currency
2019-11-13 23:07:52…DBG: save currency
2019-11-13 23:07:52…Save user settings…
2019-11-13 23:07:52…DBG: SugarThemeRegistry::getDefault
I can confirm I have the same problem with a clean install of 7.11.10
Installer works without any problems.
“Checking environment” shows OK on all points.
Database connects, no probs (fresh db).
Installer runs for about a minute, then confirms success:
“The setup of SuiteCRM 7.11.10 is now complete!”
I hit “next” and immediately get a #500 error when getting redirected to install.php.
Accessing index.php does not change it. Nor do any changes to the php.ini (which should be okay, anyway).
Deleting cache/upgrades/temp doesn’t help. As I said, clean new install, there no “upgrades” subfolder in /cache.
My error.log only shows:
AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.
I guess this points towards a problem with the .htaccess file. The only detail that caught my attention there - I added
towards the end of the file, right after
, but that didn’t help.
Kinda lost here, can’t seem to get it running. And the PR doesn’t really help me, either.