Contacts Sync between Outlook and SuiteCRM

SuiteCRM Forum - English Language SuiteCRM Outlook Plugin
1

Hello,

SuiteCRM 7.9.2
Suite CRM Outlook Plugin 3.0.5.0

I’m trying to sync contacts between Outlook 2016 and SuiteCRM.

What I’ve done so far:

  • In Admin > Studio activated “Sync to Outlook” Checkbox for both views, detail view and edit view.
  • Checked “sync to Outlook” checkbox for some contacts
  • Activated “Settings > Synchronization > Syncronize > contacts = Both” in Outlook Plugin
  • Checked that contacts to sync are associated with the user used to login from Outlook plugin into CRM: OK

Still not syncing…

Calendar sync and also (of course) archiving of emails works. So it does not seem to be a permissions problem, at least between Outlook plugin and CRM. But maybe inside CRM?

Two Questions:

  1. What can I do to debug that issue?
  2. How can I force a sync between them?

Looking forward for your answers. If more info is needed, pls send message B)

w/regards
Olaf

2

Some more information:

Switched log settings in Outlook plugin to Debug. Here is what comes as output:


2017-07-15 14:32:30,548 | Background | INFO  | Authentication succeeded...
2017-07-15 14:32:30,548 | Background | INFO  | Starting normal operations.
2017-07-15 14:32:30,550 | Background | DEBUG | Starting thread Daemon
2017-07-15 14:32:30,564 | Background | DEBUG | Starting thread AS
2017-07-15 14:32:30,567 | Background | DEBUG | Starting thread CS
2017-07-15 14:32:30,568 | AS | DEBUG | AppointmentSyncing SynchroniseAll starting
2017-07-15 14:32:30,570 | Background | DEBUG | Starting thread TS
2017-07-15 14:32:30,570 | CS | DEBUG | ContactSyncing SynchroniseAll starting
2017-07-15 14:32:30,571 | AS | DEBUG | Permissions cache miss
2017-07-15 14:32:30,572 | CS | DEBUG | Permissions cache miss
2017-07-15 14:32:30,574 | TS | DEBUG | TaskSyncing SynchroniseAll starting
2017-07-15 14:32:30,575 | TS | DEBUG | Permissions cache miss
2017-07-15 14:32:30,576 | Background | DEBUG | Starting thread EM
2017-07-15 14:32:30,582 | EM | DEBUG | Auto-Archive iteration started
2017-07-15 14:32:31,729 | CS | WARN  | Cannot detect access Contacts/export
2017-07-15 14:32:31,729 | CS | DEBUG | ContactSyncing.SynchroniseAll not synchronising Contacts because export access is denied
2017-07-15 14:32:31,729 | CS | DEBUG | ContactSyncing SynchroniseAll completed
2017-07-15 14:32:32,229 | TS | WARN  | Cannot detect access Tasks/export
2017-07-15 14:32:32,229 | TS | DEBUG | TaskSyncing.SynchroniseAll not synchronising Tasks because export access is denied
2017-07-15 14:32:32,229 | TS | DEBUG | TaskSyncing SynchroniseAll completed
2017-07-15 14:32:32,277 | AS | WARN  | Cannot detect access Meetings/export
2017-07-15 14:32:32,278 | AS | DEBUG | AppointmentSyncing.SynchroniseAll not synchronising Meetings because export access is denied
2017-07-15 14:32:32,278 | AS | DEBUG | Permissions cache miss
2017-07-15 14:32:32,278 | AS | WARN  | Cannot detect access Calls/export
2017-07-15 14:32:32,278 | AS | DEBUG | AppointmentSyncing.SynchroniseAll: not synchronising Calls because export access is denied
2017-07-15 14:32:32,278 | AS | DEBUG | AppointmentSyncing SynchroniseAll completed
2017-07-15 14:32:33,051 | EM | DEBUG | Auto-Archive iteration completed
2017-07-15 14:33:00,570 | 8  | WARN  | Anonymous thread 8 running as 'Daemon'.
2017-07-15 14:33:00,570 | 8  | INFO  | About to perform FetchEmailCategoriesAction.

As you can see there are some permission/detection errors. I think this is from SuiteCRM server?

regards
Olaf

3

Did anyone figure this out? Are there instructions on setting this up?