CLICKING LEAD ON MENU TAKES TO OLD SUGARCRM THEME

SuiteCRM Forum - English Language SuiteCRM General Discussion
#1

I am running the new 7.0 suitecrm and when clicking on LEADS in the menu it doesn’t display the suitecrm theme/skin it takes you to the ugly bright blue original skin … is this happening with others or have I overlooked cmod a specific folder …

#2

Hi there,

The SuiteCRM theme should override the original SugarCRM CSS. Please set the following permissions:

sudo chown -R www-data:www-data .(dependant on OS distribution, this may differ).

sudo chmod -R 755 .

sudo chmod -R 775 cache custom modules themes data upload config_override.php

If the problem persists, please send a screenshot of what is being generated.

Thanks,

Will.

#3

Will this happened to us too.

Did a upgrade from sugarcrm ce 6.5.15 to 7.01. Old AJAX views would show up all skewed when clicking any account, contact, etc. items in a list. To fix the issue we deleted the web root and copied in a fresh suitecrm 7.01 walked through wizard and then did a DB Dump and restore from the previous DB to the newly created DB. After this the AJAX views didn’t show up.

#4

Hi nbouwsma,

Did you have the recommended permissions set on your instance when this occured?

Thanks,

Will.

#5

Hey Will,

Started out with everything set to 777. Then after noticing the old ajax theme tried changing to 755 and 775 for the specific directories mentioned above prior to migrating the DB to a clean version of 7.01

Nate

#6

Hi Nate,

Did you do a Quick Repair and Rebuild after you had upgraded to confirm that the cache had been cleared?

Thanks,

Will.

#7

Yes, sorry forgot to mention I ran those as well.

#8

Hi Nate,

As mentioned, the SuiteCRM theme should override the old theme as long as the correct permissions were set and the upgrade ran without error. If this occurs again, please take a screen shot.

Thanks,

Will.

#9

Hi Nate,

If you still receive the old theme issue, remove the “Sugar5” directory within “themes” as this may be the root of the conflicting CSS/old view appearing.

Thanks,

Will.

#10

Hi Will,

I did another migration from CE 6.5.15 and upgraded to 7.01, had the same issue. Removed the Sugar5 directory and the system doesn’t revert to the old AJAX theme any longer. Thanks for the tip.