Change the status of the case to Pending Input when we receive "Case Updates" by email

SuiteCRM Forum - English Language Developer Collaboration
1

The case is closed and someone emails more information related to the case so we want to update/change the status of the case from closed to “New” or “Pending Input”

  • Do you know how could I set the workflow on the Case Updates and relate it to the case module?

Important, please help

2

Hi there,

Attached is a workflow which does as you request. Not so quick in the response, so you may have worked it out by now!

Thanks,

Will.

1 Like
3

Will,

Thank you for replying to me. Seems like I have a different version from SuiteCRM. please let me know your version

I have:
Version 7.0.2
Sugar Version 6.5.16 (Build 1082)

Thanks in advance

4

Hi there,

This is using SuiteCRM 7.1.1.

Thanks,

Will.

1 Like
5

That’s why, i do not have this option.

Thanks much for your help

6

Sorry Will, but your attachment image don’t work. Please update again.
ps: I’ve just vote for you on bitnami and I’m tweet vote!

7

Sorry Will but the attach image don’t works.
Plese update them again

8

Somebody can help on this workflow?