The case is closed and someone emails more information related to the case so we want to update/change the status of the case from closed to “New” or “Pending Input”
- Do you know how could I set the workflow on the Case Updates and relate it to the case module?
Important, please help
Attached is a workflow which does as you request. Not so quick in the response, so you may have worked it out by now!
Thank you for replying to me. Seems like I have a different version from SuiteCRM. please let me know your version
Sugar Version 6.5.16 (Build 1082)
Thanks in advance
This is using SuiteCRM 7.1.1.
That’s why, i do not have this option.
Thanks much for your help
Sorry Will, but your attachment image don’t work. Please update again.
ps: I’ve just vote for you on bitnami and I’m tweet vote!
Sorry Will but the attach image don’t works.
Plese update them again
Somebody can help on this workflow?