I used Admin then System Settings to try and change from using Username to Full Name for Assigned To fields. I consulted the info box and then clicked the checkbox/ Saved and no change. I logged out, cleared my cache and logged back in no change. The username is displaying as opposed to the users Full Name.
Am I mis-interpreting what this command should do? Did I miss another setting somewhere.?
Here are 2 images to help explain.
There is a similar setting in each user’s profile - maybe that’s what’s causing the unexpected behaviour.
Also, try a Quick Repair and Rebuild after the changes.
Thank you. I found the property in the User Profile / Advanced. It worked for my log in.
I will do a Quick Repair and Rebuild tonight and see if that changes it for all users.
I am not sure, but it is possible that the System-level setting is just the default that applies to new users. Or something like that. I am pretty sure that if there is a user-level setting, it will override the system setting.
Maybe it’s possible to change it for everyone from the database, but it might not be a simple task, depends on how it’s stored there. The first place I would look would be in the user_preference table.
@rhernandez
It’s right absolutly. Each users have this parameter on panel Advanced.
Update: I did Quick Repair and Update. Did not change globally. I will advise users that they can make the change individually as that is very easy to do.
Will take a look at the database user-preference table and see what properties are set there.
Thanks.
In that table you will find a value that looks encrypted but it’s not, you can see what’s inside using this:
pgr, I found 2 Global entries. Neither had a property related to using Full Name instead of User Name. I did find the entry that I made for my user account to change to Full Name. Decoder worked great, btw. So, will just let users know that they can individually switch using the Profile / Advanced option.
If I get some time next week, I might track the code on that input checkbox to see if it is actually connected to anything.
Thanks for the help.
