I am able to get the Email “Sender” to show as the Name when sending via the System Outbound Mail:
However, It seems to show the Email address when sending via the (non-system) Outbound Account specified in the User’s Inbound Mail account:
Is that similar to what you're experiencing, by chance?
If so, it seems like the CRM is perhaps inconsistent in the way it builds the “Reply_to” or “From” values, depending on where they’re saved…
for example, the System Email values are formatted like:
(With the “Name” prepended onto the “reply_to” and “from” values)
Whereas the other Inbound/Outbound values are formatted like:
(With “from” simply being the Email address, with no prepended alias)
It looks like it retrieves these values in the file:
at line ~418
But, unfortunately, I’m not currently sure how/where it saves these values.
I would recommend raising it as a bug on the Github repo, if one doesn’t exist, for now
Unless another user is aware of a possible quick-fix, or something easily missed in the CRM to enable this?