Change default assigned to

👨‍💻 Development Help
1

Hello,

I am running the latest version of Suite, please can anyone advise on how I change change the default user that a case is assigned to when logged?

I have set up a default user called Unassigned and would like everything to be logged under this user. I am aware that a workflow can be created for this however I am wondering if this can be done directly in the code?

Thanks,

A B

2

Hi,

You would be able to do this in the code via use of Logic Hooks. This would require some php knowledge to do.
You can find information on logic hooks: Here
I also wrote a post briefly explaining the process leading up to actually coding the hook: Here

If you need more clarification or help then feel free to ask

3

Hi John,

Thanks for your reply.

I found the below code which I thought would do what I wanted:

function display(){

if (empty($this->bean->fetched_row[‘id’]))
{
//Replace ‘Test User’ with the ‘Full Name’ value of the desired user
$this->bean->assigned_user_name = ‘Test User’;

           //Replace the ID value below with that corresponding to the test user
   $this->bean->assigned_user_id = 'f301e272-bdac-51a2-248b-4e1b5d2e3d95';

}

$this->ev->process();
echo $this->ev->display($this->showTitle);
}

The above does not work :frowning:

I am only wanting to change the “assigned to” to new cases, however once anything else has changed then revert it back to the specific user.

4

Hi,

The following worked for me earlier, so it should hopefully work for you:

if (empty($bean->fetched_row[‘id’])){

        $bean->assigned_user_id = " <ID> ";        

    }

Where I have entered , You should enter in the ID of User “unassigned”.
If you don’t know it, You can find this in your database table “users” and under the column “modified_user_id”. It will be a long string made up of letters, numbers and dashes.

Afterwards, run a Quick Repair and Rebuild from the admin menu and Clear your browser’s cache before testing it out.