In my little startup company we are using vTiger and plan to switch to SuiteCRM, it seems to be much more mature.
We are a very small software company, and we use a simple support ticket system. Having all the cases and bugs in the CRM would be a nice benefit. So far we did not test the Cases and Bugs features in SuiteCRM. Who uses this and can say a few words about the pros and cons compared to standard support ticket systems?
We use it ourselves to manage support cases for our clients. Works well because it is automatically linked to the customers Accounts and all the other benefits the CRM has over the standard ticketing systems.
Good.
When you see the time that was used by your staff for the cases, can it automatically create a list with a sum per customer case? We do that with our old system, that is the basis for our invoices, pretty much a standard method in the IT companies I know. Can I manage this easily with out-of-the-box features in SuiteCRM or does that need setup work or customization?
Does anyone know about this?
No it doesn’t create a list with a sum per customer case you would need to make custom code modifications to do that.