Hi,
My problem is when saving entry in case updates threaded it doesn’t save anything, in the google developer tool under console is says an error like the screenshot below. It doesn’t proceed in saving the info.
Any help would be appreciated
Thanks
Hi,
I’ve tried to replicate this but I cant. Could you please give some more information? Does this happen in all browsers, like firefox? Thanks
Hi,
I have this same problem, threaded updates are not saving. I tried both Edge and Firefox, both themes SuiteR and SuiteP. I am on the latest version of SuiteCRM (7.7.4) and I don’t have any customizations on the Cases module.
I checked the database (table aop_case_updates) and the information is not getting saved there.
I don’t see any browser console errors; I don’t have anything looking relevant in the logs…
I don’t think it’s a browser problem, though, because I tried an online SuiteCRM demo (softaculous) and the threaded updates work fine there with my normal browser which is Firefox.
How could I further debug this?
Ok, I debugged it and fixed it. It was a missing logic_hook.
Everything is explained here: