I have a strange issue where the case page is only showing the the case details and the updates to that case. Anything below that Activtes, History,documents and contacts is not showing. This only happens on a few cases
does anyone know why?
Hi,
Check your PHP and SuiteCRM errors logs. Also the console logs in Browser Developer Tools. May be you get something to from there. If found, then you can report the issue here and community will be able to help.
Thanks
So I have found that the missing panels are there but they seem to have been merged in with the case updates.
Seems to happen when there are cases that have lengthy email chains
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Hi @Bigshow77
This usually happens due to long email threads. The email HTML can break the layout, causing other panels (Activities, History, etc.) to merge into Updates.
Try checking the email content for broken/unclosed HTML tags or inspect via browser Dev Tools. It’s a UI issue, not missing data.