Case Emails Sending Many Times

💬 General Discussion
1

I’m on 7.14.5

I’ve just noticed that when I close a case, my client get like 10 emails all the same that the case is closed. This just started happening ( I recently updated to 7.14.5) anyone else?

image
image1198×495 36.5 KB

2

That’s weird. Could you check why it is running 10 times? Do you have logic hook or custom code?

3

Thanks @rsp about you triggered my memory. About the same time I upgraded I made a logic hook to populate the threaded case history. I bet that’s it. Testing now :grin:

4

Yep that was it. I have a logic hook firing to create a threaded case update field that I use in the case update email. It fires after save. It must fire multiple times on save and it triggers a bunch of emails. I just added a contition to prevent it from firing if state=closed. Problem solved. Thank you @rsp you led me right to the solution!

1 Like