Case creation : auto email

Hi,

When a case is created then linked to a contact, an automatic email “case creation” is sent to this contact but when I create a case directly from a contact, the automatic email is not sent.
What can I do to fix it ?

Best regards,

Alex

Hi,

I created an issue on our Github for this: https://github.com/salesagility/SuiteCRM/issues/406

It is being looked into at the moment, with a small suggestion by darthtang for resolving it on the issue’s page linked above.

Hi,

Thanks for the reply.

Where can I find the file to edit please ?

Best regards,

Alex

Hi,

in the AOP_Case_Updates/CaseUpdatesHook.php file, I tried to remove these lines
if(!$bean->fetched_row){
// return;
}
(which are lines 281 to 283 for me)

A mail is now sent when I create a case from a contact but it’s an empty mail. I also try to only comment the ligne “return”

Regards,

Alex