Hello,
Some times ago, I tried to upgrade Scrm from 7.1.4 to 7.2 (If i remember right).
It ended on a full blank page (no CRM interface at all).
I restored the previous files and DB and got back to my earlier version properly.
I tried tonight to upgrade again (to 7.3) but the upgrade wizard page is just blank. I mean no wizard and nothing.
How could I turn around this difficulty so as to get the wizard work again and so as to upgrade to last version of Scrm ?
Friendly,
Rob.
:(In the details from softaculous, the install is dated from january 2015. Itâs false. the install was earlier. It looks like the original install and the upgrade attempt details have been mixed up.
Hi,
This is likely a permissions related problem but;
Do you have any errors in your SuiteCRM.log or SugarCRM.log files?
If you set ini_set(âdisplay_errorsâ,1) in your instanceâs index.php file, and run through the upgrade, do any errors show on your instance?
Are there any errors in the Browserâs console during this process?
Hi
Do you have any errors in your SuiteCRM.log or SugarCRM.log files? No
If you set ini_set(âdisplay_errorsâ,1) in your instanceâs index.php file, and run through the upgrade, do any errors show on your instance? No
Are there any errors in the Browserâs console during this process? No (the second time)
Screen of the result ofclicking on âUpgrade Wizardâ : https://www.dropbox.com/s/t0ee0os2grj2114/Capture%20dâĂ©cran%202015-11-02%2012.09.25.png?dl=0
Screen of the first attempt console : https://www.dropbox.com/s/q9muodt0jdlob2x/Capture%20d'Ă©cran%202015-11-02%2012.16.12.png?dl=0
Ensure that
ini_set(âdisplay_errorsâ,1);
is set correctly in your index.php file. Iâve attached a screenshot of this for clarity.
After setting this, Do any errors appear on the blank page that shows when you load the Upgrade Wizard page?
I did it all again so as to ensure it was properly done : no error lines in the blank page nor in the console.
Hi,
Another reason that the upgrade could whitescreen is due to the values in your php.ini & CRM being too restrictive.
Navigate to the Admin > System Settings page. Set the value âMaximum Upload Sizeâ to 30000000, and save the settings.
Then Navigate to your php.ini file and set the following values:
Set post_max_size to at least 60MB
Set upload_max_filesize settings to at least 60MB
Set max_input_time to a large number
Set memory_limit to 256MB
Then restart the Apache service.
Afterwards, set the permissions on your instance as follows:
sudo chown -R <user>:<group> .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php
Replace and with your Apache User and group.
After this, try the upgrade again.
Hello John,
I tried to do your handling but canât achieve it completely as Iâm on a share server and canât access some fonctions. I sent a message to see if they can do it.
[i]Navigate to the Admin > System Settings page. Set the value âMaximum Upload Sizeâ to 30000000, and save the settings. It was already done.
Then Navigate to your php.ini file and set the following values:
Set post_max_size to at least 60MB. It was already done.
Set upload_max_filesize settings to at least 60MB. This too
Set max_input_time to a large number. I put 120 instead of 60
Set memory_limit to 256MB. Done
Then restart the Apache service. This I canât do
Afterwards, set the permissions on your instance as follows: I donât know how to use these commands on my CRM. I just know how to select files or folders and assign something like â755â or â644â etc.
sudo chown -R : .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php
Replace and with your Apache User and group.
Iâll let you know when Arvixe will answer to my request.
Thank you for your help.
Rob.
[/i]
Hello,
I found out how to edit this file. All the settings were ok per your recommandations, except âmax_input_timeâ which was blank and wonât accept any value.
Next problem is that I donât know how to apply your permissions recommandations.
What I have to do this is a tool as you can see in the attachment below.
Could you please help me to understand what does your code mean in comparison with this screenshot ?
Thank you very much.
Rob.
Increasing the line âmax_input_timeâ may help as this will increase how long the CRM will wait before timing out and showing a White Screen, it may be worth getting in contact with your Host and trying to increase this.
The permissions that I have recommended can be run through a Command Line Interface.
If youâre using Linux or OS X, you can use terminal.
Iâm not as sure how it would be done in a Windows environment, and it may not be relevant to your setup, but I imagine that you could do it via a program such as PuTTY. You can some find information on doing it on Windows here: https://suitecrm.com/community/installation-upgrade-help/1007-windows-and-iis-permissions-issues-suggested-fix-for-anyone-using-this-platform
In terms of setting permissions manually:
'sudo chmod -R 755 . â
Would mean setting every folder and file in the CRM to permissions 755
âsudo chmod -R 775 cache custom modules themes data upload config_override.phpâ
Would mean setting the folders: cache, custom, modules, themes, data, upload AND the file config_override.php to permissions 775
I did all your permissions recomandations.
The problem is not here apparentlys :
I lost all my interface customizations (i mean âthemesâ, colors) but the upgrade page still ends up in a blank page.
Thank you any way.
Any other idea ?
Arvixe doesnât give any support for softaculous apps.
Friendly,
Rob. :dry:
Hello,
I got (after checking some boxes here and there) a cron email about this. If someone can help me to understand the message, it would be great.
Here it is :
âPHP Warning: mysqli_fetch_fields() expects parameter 1 to be mysqli_result, boolean given in /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/main/functions.php on line 10212
PHP Warning: mysqli_fetch_fields() expects parameter 1 to be mysqli_result, boolean given in /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/main/functions.php on line 10212â