Cant connect to database during install

Fresh install on server during install it has an error with the database. see below for the errors, Thank you for all your help

PHP Version 7.2.34
MYSQL Version MySQL 5.7.34

Installing Suite CRM Version 7.10.31

Error log below

Sun Jul 18 20:41:57 2021 [32016][-none-][FATAL] Could not connect to DB server gohelp.one as gohelp_suitecrm. port : Access denied for user ‘gohelp_suitecrm’@‘server.33rdway.com’ (using password: YES)
Sun Jul 18 20:42:04 2021 [32038][-none-][FATAL] Could not connect to DB server gohelp.one as gohelp_suitecrm. port : Access denied for user ‘gohelp_suitecrm’@‘server.33rdway.com’ (using password: YES)
Sun Jul 18 20:42:05 2021 [32041][-none-][FATAL] Could not connect to DB server gohelp.one as gohelp_suitecrm. port : Access denied for user ‘gohelp_suitecrm’@‘server.33rdway.com’ (using password: YES)
Sun Jul 18 20:42:15 2021 [32044][-none-][FATAL] Could not connect to DB server gohelp.one as gohelp_suitecrm. port : Access denied for user ‘gohelp_suitecrm’@‘server.33rdway.com’ (using password: YES)

Hi,
Usually server is “localhost”, so that may be the case to correct database server host.
Thanks


Grab Free Extensions from Outright Store : https://store.outrightcrm.com/free-extension/

1 Like