We’ve installed a purchased reporting module and since then we cannot add dashlets. The dashlet screen is showing the spinning circles.
We’ve connected our test environment to the prod data to make sure the problem isn’t caused by our database, the add dashlet works just fine. We know the problem is not in our database. We are running Version 7.10.12
Note that we had also installed the addons in our test environment and everything worked fine.
We have now disabled AND uninstalled the reporting module but the problem persits in prod.
One of the things we noticed is although we have uninstalled the module in prod, the CONFIGURE AJAX USER INTERFACE shows the module AnalyticReporting as a being disabled eventhough the module is now uninstalled. Other point, although we slide AnalyticReporting into enabled , the system doesn’t commit our changes, it keeps going back into disable mode.
Is there a way I can enable or remove this from the back-end? In test, there is no such thing as AnalyticReporting being disabled. Is there something I must rebuild somwhere?
You should have some more information in your logs.
Also you could contact the module’s developers to figure this out with their help - they know better which parts the module is made of, and where they are.
To fix the problem I first had to uninstall the Trash Bin plugin we had purchased. This fixed the Add Dashlet issue but we also realized the plugin had initially generated another problem. The Action buttons which permit us to convert Leads into Contacts, Opportunities etc… had also disappeared. It was impossible to convert Leads or Targets. We missed that bug from the plugin since we were too focus on the Dashlet issue. We’re not live yet so no one complained
So here is the fix
1- Go into the “custom” folder
2- Rename your “modules” folder to “modulesBAK” (or whatever name you want) just to make sure you have a copy in case you need to restore it
3- Create a new folder and name it “modules”
4- Do a Quick Repair and Rebuild, this should fix everything
I forgot another step, all the changes you made in Studio per module, need to be recopied if you do not want to lose your custom changes. What I found out is I needed to delete the “detailviewdefs.php” from the customs->module->leads->metadata folder. I also removed the hooks file since they came from the add-on.
My “Actions” options came back as the original SuiteCRM had designed it.
