Hello,
We’ve upgraded to 7.4, but now I can’t view any Account.
I have this error message:
I can see the list of Accounts, but cannot click on any account.
It says that the Administrator has to disable Ajax for this module. How can we do this?
I have Admin rights in the CRM, but not an expert…
Thanks for your help,
Kind regards,
Regine
Hi again,
I managed to disable the Ajax for the Accounts module in the System settings, but now when I click on an account, the page is blank, I don’t even have an error message. 
Please help!
Thanks,
Regine
More information on the topic:
What is strange is that it didn’t happen right after the upgrade to 7.4. The upgrade was performed on Saturday night, and on Monday I could edit an account without any problem. This started happening only today.
Please help!
Thanks,
Regine
I had a similar problem with leads. It happened only with one user.
I solved it by running all the js repairs available in Admin->Repair plus resetting permissions and running quick repair and rebuild a few times.
One of my problems was that some js files were not replaced in the cache so I put the manually. (I did a clean install and checked which files were missing).
Thanks Amariussi!
I cleared the cache and ran the quick rebuild and repair, and could see the Accounts again.
I had the message that there was a database error, and to check the log, so I’ll do that now to see what went wrong…
Thanks for your help,
Kind regards,
Regine
I am glad it’s improved!
When yur got the databse error did you also have the possibility to run the query to repair that as well (normally, after Quick Repair and rebuild, if there is a db issue, you get a message at the bottom with the query to fix it; you can edit the query if needed or just click on execute)? And did yo do it?
Did you run a repair also on the js files?
Hi Amariussi,
If fact it gave the message that there was a database error, but it didn’t suggest anything to repair it… I’m running the Diagnostic tool, but it seems to be stuck on 15%, it’s been at that stage for hours now…
So I didn’t run a repair on the js files, no.
Should I wait for the Diagnostic tool to finish, or should I cancel it?
I can’t work on the CRM because of this…
Thanks,
Kind regards,
Regine
Have you tried setting/enabling permissions?
Also maybe an appache restart?
What do you mean by setting / enabling permissions?
I’m admin on the CRM, so I should have access to everything…
sorry, i meant setting permissions on the ffiles of suite .
in the terminal, navigate to your instance of suite.
then copy and paste the following line
sudo chown -R www-data:www-data .; sudo chmod -R 777 .
It will ask for your user password for your computer. type in your password and then enter. (just to note you wont be able to see your characters when you type but you will be typing)
Hi Régine,
could you post the database error and check if there are any errors in the sugarcrm.log file in the root of your SuiteCRM installation (the file should be called sugarcrm.log or suitecrm.log unless you changed the setting with the name) as well as the apache error log.
Please post the relevant errors if there are any.