Bounce Handling Account and Outbound Email Accounts switching on campaign test emails

đź’¬ General Discussion
1

SuiteCRM v. 7.8.31
Sugar v. 6.5.25

When trying to send a campaign email, in the Marketing section:

Jane is set as Bounce Handling (reply to)
John is set as Outbound Email Account (From)

Test emails come from Jane instead of John. Jane only has an inbound email account, no outbound email in suite.

Is this a known bug or is there a workaround?

“John” (and his team) don’t want to receive bounce emails anymore and want “Jane” to receive them instead.

2

Hi,
You need to double check your EMAIL CAMPAIGN configuration wizard. There in the “Marketing” tab we can set all these things.
Please check the values for

From Name & From Address (FROM this address you should receive emails)
“Reply-to” Name & “Reply-to” Address (This should be included as Reply To in received email)

Bounce Handling is not Reply To and Outbound Email Account is not From. These are being handled by the fields i have mentioned above.

Thanks

3

Hi,

That is how we have it set up I believe: