Blank screen after complete installation

📦 Install & Upgrade Help
1

Hello,

On a Debian wheezy/virtualmin server, on which i’ve already successfully installed SugarCRM and SuiteCRM 7.0 sub-domains, i have a problem during installation of 7.1 Max.
All the installation process goes ok, but after the first login as admin, passing the user configuration screens (timezone etc) the screen turns blank.
The Sugarcrm.log shows only :
Mon Jun 23 16:04:38 2014 [11596][-none-][FATAL] Query Failed: SELECT id FROM aow_workflow WHERE aow_workflow.flow_module = ‘ACLActions’ AND aow_workflow.status = ‘Active’ AND aow_workflow.deleted = 0 : MySQL error 1146: Table ‘sisteo.aow_workflow’ doesn’t exist
Mon Jun 23 16:04:38 2014 [11596][-none-][FATAL] Query Failed: select securitygroups_default.id, securitygroups.name, securitygroups_default.module, securitygroups_default.securitygroup_id from securitygroups_default inner join securitygroups on securitygroups_default.securitygroup_id = securitygroups.id where securitygroups_default.deleted = 0 and securitygroups.deleted = 0: MySQL error 1146: Table ‘sisteo.securitygroups_default’ doesn’t exist

These messages (multiplied) were during the install process. The tables are in the database now.
The only message in the log after the process is, at every minute :
Mon Jun 23 16:23:01 2014 [12979][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone Europe/Berlin. Please set date.timezone=“Europe/Berlin” in php.ini!
Mon Jun 23 16:24:01 2014 [12987][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone Europe/Berlin. Please set date.timezone=“Europe/Berlin” in php.ini!
Mon Jun 23 16:25:02 2014 [13020][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone Europe/Berlin. Please set date.timezone=“Europe/Berlin” in php.ini!

It’s a false error, the date.timezone is set.
I’ve check in older version of suitecrm, this “error” message also appears, without effect.

I don’t know what to do… can you help me ?

Jean-Christophe

2

Hi Jean-Christophe,

Have you performed a Quick Repair & Rebuild in Admin -> Repair and ensured your permissions are correct? Can you set these on your server? What is your PHP version?

Thanks,

Will.

3

Hi Will,

I couldn’t (and can’t) do a quick repair & rebuild since i’ve never go further the login screen. If their is an other way…

Permissions are 644 on files ans 755 on directories
php version is 5.4.4-14+deb7u9

Thanks

4

Hi there,

Your permissions may be the problem. Please set the following recommended permissions(change owner/group where appropriate for your operating system):

sudo chown -R owner:group .

sudo chmod -R 755 .

sudo chmod -R 775 cache custom modules themes data upload config_override.php

Thanks,

Will.

5

I made…
chmod -R 775 cache custom modules themes data upload config_override.php

… and it did the job !

Thanks Will !