Sorry about the Delay, The release of SuiteCRM 7.4 has kept us very busy!
If you are using our Hosted Suite on Demand service, you should have the ability to use the Portal to create a case with us.
If you are unable to create a case, we could do so for you.
Once a case is created, we can begin to action/schedule this. Would you like us to create a case?
Thanks for the response. Can you provide some details on how to access the Portal and create a case? Within SuiteCRM, when I navigate down to Support it takes me to the forums.
I have a client who is using the hosted version of SuiteCRM as well and when they click on support within the portal it takes them to the forum as well. They have a question about backups too. Can you give me specific steps to create a case within the SuiteOnDemand so that you can give us instructions on how to get a copy of the backups, etc before we start making configuration changes. Would also be helpful to provide us the steps to take in case we have to restore SuiteCRM and the database in case we have to.
Thanks