Reading posts in the Index shows the value of backing up BEFORE upgrading.
I was struggling with this in my self-hosted instance of SuiteCRM until I found http://myrepono.com/
You can quickly setup a backup job of both your database and files.
myRepono uses a pretty slick API that easily installs in your system to run backup jobs automatically. No more needing to go into phpMyAdmin to run a backup and zip up your files. The service does it all for you with automatically and manually with a single button click.
Restoring is just as easy. A wizard walks you through restoring BOTH files and database tables.
Check it out, it’s sweet.
~eric
PS I have NO affiliation with myRepono. It’s just a valuable service.
Admin, consider pinning this?