Hi All,
Need some help with inbound mail group and adding a relevant outbound account to it.
Not sure if the versions matter because its more an understanding problem at my end.
SuiteCRM Version 7.11.6
PHP : 7.2
Platform : Nginx, MariaDB on Ubuntu
I am using a couple group email addresses to create cases when they are imported. I works fine with the creation of the cases and also with assigning of the email to the relevant cases when there is a response from the client. The problem I have is with the sending of the email. The email seems to get sent (for both the group accounts) from the “system” (default) email address configured, always.
I have no problem seeing both the inbound acounts in the response page of the email when I go to user profile and set both the group emails as “active” for the user and it shows up in the drop down when responding to a received mail. It is also picking the right group account from which the mail originally was received from and displaying in the dropdown as the selected option and the user can also select either of the two manually when responding to the mail.
But the problem is that the mail always gets sent from the “system” outbound account. It does add the “reply-to” name and “reply-to” address properly as has been set, and it works because when the client clicks on reply it does get sent to the “reply-to” email ID and not to the “system” email Id from where it was sent. How do I create outbound accounts and associate it with inbound accounts so that it does not use the “system” outbound account?
I dont see a setting where I can create an outbound account and associate it with the inbound account, so that when an email received through one of the inbound email account is responded, it automatically goes from the associated outbound email ID.
I am currently testing it with free gmail ID’s; does that hinder the functionality in some way? Like, does the feature use smtp-relay, which gmail does not allow?
Or am I missing something here?
Any help is appreciated.
Regards,
