AOP Workflow

📦 Install & Upgrade Help
1

Is there anyway that i can view an audit of automated AOP emails such as case opened, updated and closed similar to the one that is available in Workflow. Or is there some sort of error tracking file as i still cant get these automated emails to send. thanks

2

Hi Darren,

No audit trail as such. You can see when the AOP scheduler has run and you could set up the mailbox which is being used for support emails to see all emails sent/received and if they have been read. You could run a report on cases/emails using SuiteCRM Reports or KReports as this may provide you with a solution to audit data.

Thanks,

Will.

3

No emails are being generated by the AOP and sugarcrm.log showing errors:

11/27/14 15:06:04 [6436][e55182ee-0410-843b-2178-510a8ed1d2ac][FATAL] AOW Array
(
[AOP_Case_Updates] => c1f20c5e-0247-22a6-c95b-54773de697ea
[Users] => e55182ee-0410-843b-2178-510a8ed1d2ac
[Cases] => 81b00d92-2448-5318-2de9-54773c808ce1
[Contacts] =>
)

4

Hi there,

Have you set up AOP/inbound email correctly? That looks like the output of an array not an error.

Thanks,

Will.

5

Doesn’t seem there is any contact in the array. Is there any contact on the case?

6

yes there is a contact assigned to the case

7

So AOP is not sending any emails? Have you configured inbound email to handle cases and configured the Email Templates in Admin -> AOP Settings?

Thanks,

Will.

8

i havent setup inbound emails as i use an office365 account with no imap but the eamil templates are all configured and setup in AOP

i’ve had a look at aop_cases_updates and and the contact_id isnt being populated. Also in aop_cases_events the assigned_user_id isnt being written. would this be what is stopping the emails going out?