When an “Internal Update” is made within a Case it would be nice to alert the Assigned User and not the Portal User. This should be a fairly welcomed addition to AOP.
I work on support, and this is something I had actually noted as an improvement to AOP and completely agree.
Thanks for your contribution/suggestion.
This conversation is 2 years old.
Today i am testing the portal on the latest build of SuiteCRM.
The portal user receive notifications of internal updates