Hello again!
Can anybody tell if it is possible (in sugarcrm/suitecrm) to allow updating cases by replying to an email and -at the same time- disallow opening a new case by email (permitting to open new cases only through portal/AOP).
It would be nice if this can be done by changing the configuration as a crm admin but it would also be ok if it is possible by making some code changes.
Thanks in advance for any info on this.
Regards,
George