After upgrade to Version 7.5.3 case status closed missing

📦 Install & Upgrade Help
1

Hello to all,

After upgrade to Version 7.5.3 case status “Closed” is missing from drop-down menu when edit a new case.
Value “Closed” exist in Studio field “Status” for cases (drop-down menu edit). We already have made Admin -> Quick Repair and Rebuild.

Thanks,
Nikos

2

In case this can help, below is the code from vardefs.php (before and after upgrade:

Before :
…
array (
‘name’ => ‘status’,
‘vname’ => ‘LBL_STATUS’,
‘type’ => ‘enum’,
‘options’ => ‘case_status_dom’,
‘len’ => 100,
‘audited’=>true,
‘comment’ => ‘The status of the case’,
),
…

After upgrade:
…
‘status’ =>
array(
‘name’ => ‘status’,
‘vname’ => ‘LBL_STATUS’,
‘type’ => ‘dynamicenum’,
‘options’ => ‘case_status_dom’,
‘len’ => 100,
‘audited’ => true,
‘comment’ => ‘The status of the case’,
‘dbtype’ => ‘enum’,
‘parentenum’ => ‘state’,
),

…

Can anybody knows how this affect the dropdown menu when edit cases?

Thanks

T

3

Fixed!
Edit vs Display sync was missing for hte current view. From this version this field is mandatory.