After upgrade from SugarCRM

📦 Install & Upgrade Help
1

Hi,

after upgrading from SugarCRM I have two problems.

  1. PHP Fatal error: Call to a member function getIndex() on a non-object in modules/AOD_Index/AOD_LogicHooks.php on line 35
  2. My other users have error that the area is forbidden (for example Account)

Hubert

2

Hi,

Sounds like permissions errors, can you have a look into the sugarcrm.log and the install.log. see if there is anything there?

if the permissions where wrong and the upgrade has not completed correctly then you might find there is missing files.

might be worth doing a repair and rebuild if the system is useable…

Ian.

3

I think that the problem is with not finished upgrade. When I delete whole cache folder then I can do the upgrade process again. And during upgrade process I’m getting white screen and in log is this line:

PHP Fatal error:  Call to a member function getIndex()

Than when I’m trying to open Upgrade page I’ts again white page.

In mysql log is

MySQL error 1146: Table 'sugarcrm.securitygroups_users' doesn't exist
4

Hi cieply,

What version of Sugar are you upgrading from ?

Ian,

5

Hi,

I was upgrading from 6.5.9. Now it’s showing in “About”:

Version 7.1.5
Sugar Version 6.5.9 (Build 8653)

The las upgrade stage before white page is File copying.

6

Very odd,

is there anything in the install.log ?

Ian.