Account Opt Out Email

💬 General Discussion
1

Hi there I am looking for for understanding about the opt out checkbox that is against an account email address.
I have a user who is doing reports and reports the following to me:
"I have just noticed that one of our accounts has ‘opted out’ against their email address indicating that they no longer want communication from us. However I have produced several reports with contact details for various communications to go out and this account was included in all of the reports. "

So i am looking for some understanding how the opt out facility operates.
thanks
Jamie

2

Hi,

We had something similar when we started pulling e-mails. When the report was created, were conditions added to the report so that the opt-out checkbox needed to be unticked (false)? Otherwise the report will just add in all e-mails, no matter the status. Also, a good idea to exclude invalid addresses too…

As far as I know, at the end of the day it’s just a yes/no field, which you need to consider when creating the reports and workflows.