At my wit’s end here. All I want is when an update is entered on a case for that case to send an email with the case history/update. I can get the case number and the case subject… and even the description to work… but beyond that… almost nothing else works. Sometimes they return blank values… sometimes they just return the plain text of the variable name. Quite frustrating.
Started on fresh install of 7.7.4… upgraded to 7.8.5 and even 7.9.4… still no luck (and lost my favorite theme in the upgrade to 7.9.4 to boot!)
Here is the template:
$acase_aop_case_updates_threaded
$acase_name
A new update has been posted about your case:
$acase_update_text
work log: $acase_work_log
update text: $acase_update_text
case updates threaded: $acase_aop_case_updates_threaded
date entered: $acase_date_entered
date modified: $acase_date_modified
description: $acase_description
Assigned to (id): $acase_assigned_user_id
Assigned to (name): $acase_assigned_user_name
Case number: $acase_case_number
Type: $acase_type
Status: $acase_status
Priority: $acase_priority
Resolution: $acase_resolution
Account name: $acase_account_name
here is the result (slightly redacted… but raw message format for clarity):
From ***************** Mon Aug 14 18:23:10 2017
Return-Path: support@insightete.com
X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on
*****************
X-Spam-Level: *
X-Spam-Status: No, score=1.5 required=5.0 tests=HTML_MESSAGE,
MPART_ALT_DIFF_COUNT autolearn=no version=3.3.1
Received: from ***************** (162-213-14-130.Static-14.MetroDataCenter.COM [162.213.14.130] (may be forged))
by ***************** (8.14.4/8.14.4) with ESMTP id v7EMN9NO001321
for <>; Mon, 14 Aug 2017 18:23:09 -0400
Received: from ***************** ( [*****************])
by ***************** (Postfix) with ESMTP id ED9C7833F2
for *****************; Mon, 14 Aug 2017 18:21:45 -0400 (EDT)
Date: Mon, 14 Aug 2017 22:23:06 +0000
To: *****************
From: *****************
Subject: [CASE:1] Test case
Message-ID: ba634a06a3d84ae8b01dfd2b79b7d7d3@beta1.carpedatumanalytics.com
X-Mailer: PHPMailer 5.2.21 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary=“b1_ba634a06a3d84ae8b01dfd2b79b7d7d3”
X-UID: 562111
Status: O
Content-Length: 1048
This is a multi-part message in MIME format.
–b1_ba634a06a3d84ae8b01dfd2b79b7d7d3
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Please reply above this line =3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=20
Test case =20
=20
A new update has been posted about your case:=20
=20
work log: =20
update text: =20
case updates threaded: =20
date entered: =20
date modified: 2017-08-14 22:23:05
description:=20
Test
=C2=A0
Thanks!
=C2=A0
=C2=A0
=C2=A0
=C2=A0
Assigned to (id): $acase_assigned_user_id
Assigned to (name): $acase_assigned_user_name
Case number: 1
Type: Administration
Status: Assigned
Priority: Low
Resolution: =20
Account name: $acase_account_name
–b1_ba634a06a3d84ae8b01dfd2b79b7d7d3
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Please reply above this line =3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D
–b1_ba634a06a3d84ae8b01dfd2b79b7d7d3–