we currently have SuiteCRM 7.7.8 which is working okay.
We don’t use inbound mail with SuiteCRM.
I now looked into upgrading and outbound e-mail is not behaving as expected with the new versions. I tried both 7.10.29 and 7.11.18.
With both 7.10.29 and 7.11.18 I can compose and send e-mails but the signatures that are defined under User Profile -> Email Settings -> SETTINGS -> General seem to be completely ignored in the compose window. They’re not part of the e-mails that I send, either.
The 2nd issue (again with both 7.10.29 and 7.11.18) is that plain text templates don’t seem to be working. We have a couple of plain text templates. When composing an e-mail they can be selected but don’t seem to be included. Hitting the send button gives me “Please specify your message in the body”.
Using HTML templates seems to work.
I tried selecting different editors in the user profiles for composing but that didn’t make any difference for either issue.
I’m not able to identify any hints in the logfiles.
I guess we could probably live without the explicit send as plain text option for the templates but the missing signatures are quite a nuisance.
The new Email module in 7.9 had a troubled beginning and in impressively long-lived trail of problems afterwards. The signatures seem to have been inadvertently dropped and never made a come-back… even though it probably wasn’t that hard to add them back.
You can put them in from the Templates but (at least without my add-on) they will be invariant, always the same (not individual to the current user).
I played around with the templates some more. Apparently only variables from the module selected via Related To are getting replaced in the e-mail. IOW you can have variables from just one module in your template.